NZNO nurses, healthcare assistants and some midwives plan to strike from 9am on Wednesday 30 July to 9am on Thursday 31 July. Patient safety is our priority and our hospitals will remain open. Continue to attend all appointments unless we have contacted you directly to reschedule.
Kenepuru Community Hospital
16 Hospital Drive
Kenepuru
Porirua 5022
If your health emergency is not life threatening, but you cannot wait for an appointment with your usual doctor or healthcare provider, go to an after hours or urgent medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.
Kenepuru Accident and Medical Clinic is open 24/7.
Street address:
Kenepuru Community Hospital
16 Hospital Drive
Kenepuru
Porirua 5022
For general enquiries, phone 04 385 5999
Postal address:
Kenepuru Community Hospital
PO Box 50215
Porirua 5240
Kenepuru Community Hospital visiting hours are 10am to 1pm and 3pm to 8pm, 7 days a week.
The entrance to Kenepuru Community Hospital is on Hospital Drive, Porirua.
Kenepuru Community Hospital
16 Hospital Drive
Kenepuru
Porirua 5022
The following bus routes stop at Kenepuru Community Hospital:
For timetables and maps, go to the Metlink website.
Kenepuru Community Hospital is 2 km from Porirua Station.
There is a bus stop at the station where you can catch routes 60 or 60e to the hospital.
There is also car transport available to take you between the station and the hospital, available on request. This is a free service.
For information about car transport and to make a booking:
Patients and their caregivers or visitors can use our free shuttle van service to travel between Kenepuru Community Hospital and Wellington Regional Hospital.
You need to book a seat on this service — preferably at least one hour before you intend to travel. This can be done by contacting the Wellington transport office:
Office hours are 7:30am to 4:30pm, Monday to Friday.
The service runs every hour on weekdays, with the first shuttles departing simultaneously from both sites at 7am. Departures continue each hour on the hour, with the final departure at 6pm.
The shuttle does not operate on weekends or public holidays and reduced schedules operate over the Christmas-New Year peak holiday period.
Travel time is usually around 30 minutes, but can be up to 45 minutes as collections and deliveries are often made during the run.
We suggest that patients using the shuttle to travel to appointments notify clinic staff so that appointments can be scheduled for 15 minutes before the hour, or on the hour.
Shuttle vans are not wheelchair accessible. If an accessible vehicle is required, let us know when you make your booking and we will try to arrange for this. Book at least 24 hours in advance.
For more information:
Leaving a voicemail message does not guarantee your booking request. Call back to speak to an operator.
A Safe Kapiti (ASK) runs a health shuttle from Monday to Thursday. Drivers have had full official training and first aid training.
The service cannot accommodate a wheelchair so it is for people who:
Passengers are welcome to bring a support person with them.
The shuttle picks up people and drops them back home between Waikanae and Paekākāriki. People in Ōtaki can be picked up at the bus stop at Ngaio Road in Waikanae.
To book a seat on the Kapiti health shuttle freephone 0800 502 066 extension 0. You can leave a voicemail message.
Bookings must be made 24 hours in advance — but if you require the shuttle on Monday it will need to be booked on the Thursday beforehand.
Patients are asked to make their appointments between 9:30am and 11:30am at Kenepuru Community Hospital.
The shuttle runs on donations. A suggested donation is $20 return trip. A receipt will be provided if required.
The National Travel Assistance Scheme helps people who need to travel long distances or travel frequently for health appointments.
There is a car park at the hospital.
Parking is free.
There is an ATM on site.
Poppies Café is located in the main entrance foyer and is open 7:30am to 4pm, Monday to Friday.
Vibe Café is located on the ground floor of Ward Block and is open 8am to 3pm, Monday to Friday. The seating area is available 24/7.
The chapel is open 8:30am to 4pm, weekdays.
Our chaplaincy staff can be contacted by pager through the hospital operator, or ask your nurse to contact us.
Chaplaincy staff:
We are available for:
There is a New Zealand Post box on site. The post box is collected each day at 2:30pm.
There is a quiet room on the first floor between wards 4 and 5. It is available to staff, patients or visitors who need a place for reflection, prayer or simply time out.
A similar room is available near the outpatients area on the ground floor.
Rooms are available on levels 1 and 2 for all whānau visiting people on the wards. They provide a space for larger gatherings.
Kenepuru Community Hospital is part of the Baby-Friendly Hospital Initiative (BFHI) and these rooms also offer a quiet space for nursing mothers.
For patients staying overnight, free Wi-Fi is available. Connect to the 'DHBPatientWiFi' network and follow the instructions.
Disability alerts and health passports give your healthcare providers information about you for your appointment.
A disability alert adds information about your needs to your electronic patient file. It helps us make sure you can:
For more information or help with disability alerts:
To save you repeating information to your doctor or health and disability services, use My Health Passport. It explains how you want them to communicate with you and help you.
My Health Passport — Health and Disability Commissioner
NZSL video about communication graphic cards — Vimeo
These cards are for Deaf and hard of hearing people to use when accessing health services. They are to:
The cards are the same size as a bank card so that they fit in your wallet. You could also save the image to your phone and show it when you visit.
There are 3 cards that say 'Hello, I'm Deaf' and 3 cards that say 'Hello, I'm hard of hearing' and they have different messages:
Hello, I'm Hard of Hearing card
Both card – business card size
Co-production involves finding patients who can attend a meeting or series of meetings with the Disability team and other staff to develop a new service or way of working. Sometimes we also ask patients to give us feedback through user experience testing. If you would like to be included in co-production or user experience testing, we would love to hear from you.
If you are a researcher with disability expertise, let us know. We like to work with researchers who are familiar with the rights-based approach to disability. We frequently recommend potential researchers to other departments across the region.
To contact us:
We can book an interpreter to support:
Let the service or ward know if you want to use an interpreter.
You should use a qualified NZSL interpreter in any situations where you make important decisions. These situations include:
The department you are seeing will book the interpreter.
Health New Zealand Te Whatu Ora pays for interpreters for hospital appointments.
iSign pays for interpreters for:
You can ask for an NZSL interpreter to be at your appointment. We do not recommend using a family member as an interpreter.
You can ask for a particular interpreter to be at your appointment. If the interpreter you want is not available, you can go ahead with the appointment with another interpreter. Otherwise, you can reschedule it for when the interpreter is available.
If you would like to book an interpreter yourself, contact iSign.
Your healthcare provider will work with you to find the best way to communicate with you.
Some options include:
We lend hospital equipment to patients to support their recovery, such as:
When we lend any equipment we will let you know when it needs to be returned. This date is agreed with your healthcare provider and is based on the time they estimate you will need it to support your recovery from illness, an accident or surgery.
There is no charge for equipment, or fee if they are returned late.
We appreciate people returning equipment when they no longer need them. This means they are on hand to lend to other patients who need them, and we do not have to spend money buying replacement items, which could spent on providing other health services to our communities.
You do not need to return any personal hospital equipment, such as:
You can dispose of these in your rubbish.
If you need your equipment for longer, or cannot return your equipment:
Return equipment to the security orderlies office in the main reception area.
The office is open 7am to 5pm, Monday to Friday.
To send a message to a patient, phone 04 385 5999
We will need the patient's name and the ward they are in.
Anything you send to a patient should be clearly marked with the patient's name and ward.
Send letters and parcels to:
Kenepuru Community Hospital
PO Box 50215
Porirua 5240
Send flowers to:
Kenepuru Community Hospital
16 Hospital Drive
Porirua 5022
The hospital and grounds are all smoke and vape free areas. If you are a patient we can help with nicotine replacement therapy.
Kenepuru Community Hospital is a place where staff, patients, whānau and friends work together to care for sick and injured people. We want a safe and calm environment for everyone. We have zero tolerance to violence, aggression or harassment of any kind towards staff, patients or visitors.
This includes:
Please treat everyone with dignity and respect. We all share the same goal — to care for patients. Please treat all our patients, staff and visitors with respect and dignity.
Please respect our rules. These are required to ensure the best outcome for our patients.
Please talk to us if you are feeling frustrated or stressed. Patients get better faster when we use calm voices and work together as a team. Use our whānau spaces or take a break outside if you are overwhelmed.
We want our place to be a safe place for all. We are all responsible for making our place a safe place for everyone.
Ma tini, ma mano, ka rapa te whai — by joining together we will succeed.
If you need a wheelchair or help from an orderly, call us before your visit to arrange this on 04 385 5999 extension 86100.
