NZNO nurses, healthcare assistants and some midwives plan to strike from 9am on Wednesday 30 July to 9am on Thursday 31 July. Patient safety is our priority and our hospitals will remain open. Continue to attend all appointments unless we have contacted you directly to reschedule.
Greenlane Clinical Centre
214 Green Lane West
Epsom
Auckland 1051
If you cannot wait to see your usual doctor, nurse or healthcare provider, or you do not have one, go to an after hours or urgent care medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.
Instead of visiting the doctor in person, you can have an appointment over the phone or online.
You do not need to be enrolled to use some of them. They are a good option if your usual doctor or nurse cannot fit you in.
These appointments usually take place through a video app or a phone call. There will be a cost.
Ka Ora Telecare is an after-hours video and over-the-phone health service for people living in or visiting rural communities. It is free to speak to a nurse. All appointments are free for tamariki under 14 years old.
For inpatient enquiries:
Please note we can only give out information about the ward a particular patient is in and their general condition.
For queries about appointments:
We get a high number of calls in the early morning. Please call outside of this time if you can.
To reschedule your operation:
Let us know if you have a change in your health that has required medical attention or hospitalisation since your appointment with the surgeon or have any of the following symptoms within 3 days of your operation:
You can request your health records, those of a dependant (16 years or under) or someone in your whānau, from the Clinical Records service. If the request is for someone over 16, you need to include that person's consent in writing.
The request must be in writing and include the completed release of information form or the following information.
Email your request to the release of information team at groi@adhb.govt.nz
You can also post your request to:
Page two of the release of information form has tips on completing the form. You can contact the release of information team if you need help completing the form or have any questions.
The release of information team are available from 9am to 3pm, Monday to Friday.
The main entrance to Greenlane Clinical Centre is accessed by Gate 1 on Green Lane West.
Unless your appointment letter directs you to another building, clinics are accessed from the main building. You will find signs inside the main door directing you to your clinic. If you are unsure where to go please ask at the volunteer desk..
Greenlane Clinical Centre
Gate 1
214 Green Lane West
Epsom
Auckland 1051.
Use the Auckland Transport journey planner to help you plan your public transport trip by train, bus and ferry.
Journey planner — Auckland Transport
A taxi rank is located outside the main hospital building near the Park Road entrance.
Construction work is ongoing at Auckland City Hospital. This may cause traffic delays while driving on-site or accessing the car parks, so please allow for extra time to get to your appointment.
Please note that Grafton Bridge is reserved for buses only between 7am and 7pm weekdays. This means no trucks, vans or cars can use the bridge between these times. However, it can be used by pedestrians, cyclists and motorcyclists at all times.
The shuttle transports people from west Auckland and Rodney to outpatient appointments at Auckland City Hospital, Starship and Greenlane Clinical Centre. There is a charge for this service.
Waitematā community to hospital shuttle
St John Waka Ora health shuttle is available in some areas to take patients to and from appointments. These shuttles are run by volunteers and are subject to changing schedules.
Find out about shuttle times in your area on the St John website, or by calling them on on 0800 925 2672
Waka Ora Health Shuttles — St John
The national travel assistance scheme helps people who need to travel long distances or frequently for health appointments.
Parking is available at Greenlane Clinical Centre and is accessible by Gate 1, 214 Green Lane West Road, and at Claude Road during the week. Claude Road access is closed on the weekend.
Parking fees apply and ticket machines can be found the main foyer of the centre.
There is a free 30-minute drop-off zone outside the main entrance of Greenlane Clinical Centre.
There may be some free parking in the streets surrounding Greenlane Clinical Centre, but many areas have time limits on parking.
Jamaica Blue
Ground floor, Building 4
Opening hours: 7am to 4.30pm, Monday to Friday
Planet Espresso
Ground floor, Building 4
Opening hours:
Oasis
Lower ground floor, Building 15/16
Opening hours: 7.30am to 3pm, Monday to Friday
Greenlane Clinical Centre Pharmacy is located in Building 4, ground floor.
Opening hours: 8.30am to 5.30pm, Monday to Friday.
To contact the pharmacy:
Free Wi-Fi is available in some areas in our buildings. Look out for "Hospital Hot Spot" on the Wi-Fi networks on your phone, tablet or laptop. You can log in for free Wi-Fi.
There is an ASB cashflow machine on the gound floor opposite the help desk. This machine accepts most major cards and the car park also accepts eftpos.
Greenlane Clinical Centre has an active 24-hour security service. If you have a concern about security issues, please tell our staff or security officers immediately.
