NZNO nurses, healthcare assistants and some midwives plan to strike from 9am on Wednesday 30 July to 9am on Thursday 31 July. Patient safety is our priority and our hospitals will remain open. Continue to attend all appointments unless we have contacted you directly to reschedule.
Auckland City Hospital
2 Park Road
Grafton
Auckland
1023
If you cannot wait to see your usual doctor, nurse or healthcare provider, or you do not have one, go to an after hours or urgent care medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.
Instead of visiting the doctor in person, you can have an appointment over the phone or online.
You do not need to be enrolled to use some of them. They are a good option if your usual doctor or nurse cannot fit you in.
These appointments usually take place through a video app or a phone call. There will be a cost.
Ka Ora Telecare is an after-hours video and over-the-phone health service for people living in or visiting rural communities. It is free to speak to a nurse. All appointments are free for tamariki under 14 years old.
For inpatient enquiries:
Please note we can only give out information about the ward a particular patient is in and their general condition.
For queries about appointments:
We get a high number of calls in the early morning. Please call outside of this time if you can.
To reschedule your operation:
Let us know if you have a change in your health that has required medical attention or hospitalisation since your appointment with the surgeon or have any of the following symptoms within 3 days of your operation:
You can request your health records, those of a dependant (16 years or under) or someone in your whānau, from the Clinical Records service. If the request is for someone over 16, you need to include that person's consent in writing.
The request must be in writing and include the completed release of information form or the following information.
Email your request to the release of information team at groi@adhb.govt.nz
You can also post your request to:
Page two of the release of information form has tips on completing the form. You can contact the release of information team if you need help completing the form or have any questions.
The release of information team are available from 9am to 3pm, Monday to Friday.
Most areas welcome whānau and friends at any time between 8am and 8pm. However, some areas may have different times. For more information:
The main entrance to the Auckland City Hospital site is at 2 Park Road, Grafton.
Use the Auckland Transport journey planner to help you plan your public transport trip by train, bus and ferry.
Journey planner — Auckland Transport
A taxi rank is located outside the main hospital building near the Park Road entrance.
Construction work is ongoing at Auckland City Hospital. This may cause traffic delays while driving on-site or accessing the car parks, so please allow for extra time to get to your appointment.
Please note that Grafton Bridge is reserved for buses only between 7am and 7pm weekdays. This means no trucks, vans or cars can use the bridge between these times. However, it can be used by pedestrians, cyclists and motorcyclists at all times.
The shuttle transports people from west Auckland and Rodney to outpatient appointments at Auckland City Hospital, Starship and Greenlane Clinical Centre. There is a charge for this service.
Waitematā community to hospital shuttle
St John Waka Ora health shuttle is available in some areas to take patients to and from appointments. These shuttles are run by volunteers and are subject to changing schedules.
Find out about shuttle times in your area on the St John website, or by calling them on on 0800 925 2672
Waka Ora Health Shuttles — St John
The national travel assistance scheme helps people who need to travel long distances or frequently for health appointments.
Parking is limited at Auckland City Hospital and there are often queues to find a car park. A sign at the Park Road entrance will tell you if parks are available in either carpark A or B.
There are costs to park in both car parks A and B.
Consider taking public transport or being dropped off and collected. There are 2-minute drop-off parks outside the main entrance.
The transition lounge is a waiting area for patients who are:
The transition lounge is located on level 5, close to the entrance from Car Park A. Just outside the entrance is a 20-minute parking zone providing free and convenient pick-up for whānau and carers.
Once you are parked, go through the hospital entrance, opposite car park A. The transition lounge is on your right just around the corner from the information desk.
Mobility parks are available in carparks A and B. There are also two outside the Level 3 drop-off point at Starship.
There are 2 electric vehicle charging stations for electric cars on the ground level of Carpark A.
Grafton Cafe
Level 5, building 1
Opening hours:
Makete
Level 5, building 1
Opening hours:
Jamaica Blue
Level 5, building 1
Opening hours:
Planet Espresso
Level 5, building 1
Opening hours:
Planet Espresso
Level 3, Building 32 (main hospital building)
Opening hours:
Subway
Level 5, building 1
Opening hours:
St Pierre Sushi
2 Park Road (outside the hospital on Park Road)
Opening hours:
Columbus Coffee
2 Park Road (outside the hospital on Park Road)
Opening hours:
Auckland City Hospital Pharmacy is on level 5, building 1.
To contact the pharmacy:
Opening hours:
Makete — flowers
Opening hours:
Paper Plus — books and gifts
Opening hours:
The transition lounge is a waiting area for patients who are:
The transition lounge is located on level 5, building 1, close to the entrance from car park A.
To pick up patients from the transition lounge:
Free Wi-Fi is available in some areas of our site. Look for "Hospital Hot Spot" in the Wi-Fi networks on your device. You will need to log in for free Wi-Fi.
Te Whare Awhina | Whānau accommodation
Te Whare Awhina is located on the Auckland City Hospital site and is available to whānau/family who meet the entry criteria.
Accommodation is short-term and primarily for whānau of patients who live outside of the Greater Auckland region. Whānau who have a patient that resides in the Auckland region will be considered on a case-by-case basis. Patients themselves are not eligible for accommodation.
We can accommodate a maximum of three whānau members. Bedding, towels, and laundry facilities are provided. A kitchen is available but families must supply their own food. A bond of $20 is required upon registration. A fee may be charged if you are not eligible for a Ministry of Health subsidy.
All bookings must be made via a referral. If you need accommodation, ask your nurse, or one of the He Kamaka Waiora team.
Contact Te Whare Awhina:
Domain Lodge
Domain Lodge is owned and operated by the Auckland Division of the Cancer Society. Priority and preference is given to cancer patients and their supporters, but there are some units available to the general public. There is no charge for cancer patients.
Contact details:
Starship ward accommodation
At Starship Child Health, we recognise the importance of having a parent or caregiver staying with their child whenever possible. Accommodation is available on the ward for one parent or caregiver. See staying with your child for further information.
Ronald McDonald House®
Ronald McDonald House provides a ‘home-away-from-home’, offering families a safe haven to retreat to, after a long day on the ward. From stocked kitchens to cosy lounges, we appreciate how important it is for families to escape the clinical world of medicine, and take comfort in the familiarity and routine of a home-like environment.
There are two Ronald McDonald House facilities within a few minutes walk of Starship Hospital: Ronald McDonald House – Domain (on the hospital grounds), and Ronald McDonald House – Grafton Mews (a few minutes walk down the hill).
Visit Ronald McDonald Houses Auckland for more information.
The Hospital chapel and quiet room is situated on Level 6 at Auckland City Hospital. The chapel is open seven days a week, 24 hours a day. The chapel is used for worship, reflection, prayer and special services as required.
Weekly services
If you would like to enquire after a relative or friend who is currently in Auckland City Hospital call 09 375 4300
Please provide the full name of the patient you are inquiring about and the ward they are on, if you know it.
We can only provide basic information about their location and condition for privacy reasons.
Our hospital chaplains are trained professionals. They offer pastoral care and spiritual guidance to patients, whānau and staff, available Sunday to Friday 8am to 4pm. Chaplains respect a person's individual beliefs and will support people of any faith or no faith. Our chaplains visit the wards daily and try to see as many people as possible.
To contact a chaplain, call 09 367 0000 and ask the operator to connect you with an individual chaplain or the chaplain on call.
The Hospital chapel and quiet room are situated on Level 6 at Auckland City Hospital. The chapel is open seven days a week, 24 hours a day. The chapel is used for worship, reflection, prayer and special services as required.
Weekly Services are:
Patient and whānau support for Māori patients is available 8am to 4.30pm, Monday to Friday.
After-hours support is available 4.30pm to 9pm, Monday to Friday and 9am to 9pm on Saturday, Sunday and public holidays.
Kōrero Mai helps you to have a voice when you are concerned about your, or a loved one's, care.
We know that sometimes it can be difficult to talk about your concerns with your healthcare team. Kōrero Mai is a way for you to speak to us when you are worried about a change in your condition, or that of a loved one.
We will listen to you so that we can respond as quickly and effectively as we can.
Here’s what to do:
Our interpreting and translation services provide interpreters, including those in New Zealand Sign Language. The service employs and contracts professionally trained and certified interpreters and translators to provide the best quality of service.
If you need an interpreter, please request this from the receptionist, doctor or nurse.
The National Health and Disability Advocacy network provides a free service and can assist you to resolve your complaint about a health or disability service.
To contact Health and Disability Advocacy:
Social workers are available to assist patients with family and personal problems. They can provide information, counselling and liaison services and can advocate on patients' behalf.
Our staff can contact the social workers for you or you can contact them directly.
Most areas welcome whānau and friends at any time between 8am and 8pm. However, some areas may have different times.
