Supply Chain Management

The Supply Chain Department covers Purchasing, Central Stores, Theatre Stores and Cyclic Stores. It is located on the ground floor of the Stores and Orthotics Block (between Corporate and Special Services Blocks) at Taranaki Base Hospital.  It is No 6 on the map and can be accessed from the car park near the rear entrance of the cafeteria.

The Purchasing Department provides for all direct purchasing for Te Whatu Ora Taranaki.

The Stores hold over 1500 different stock items and distribute these across Taranaki. Impresters visit units / wards to scan stock levels and then pick / pack items to maintain the required levels.  The new FPIM Oracle system implemented in December 2021 now provides a reliable mechanism to manage the service efficiently.

Cyclic Stores operates both Occupational Therapy and Physiotherapy loan stocks and manages Te Whatu Ora Taranaki capital equipment assets such as hospital beds, trolleys, bedside cabinets, over-bed tables, IV pumps, drip stands, and general / office furniture.

Information for Suppliers and Buyers


Terms & Conditions

If you wish to supply goods or services to Te Whatu Ora Taranaki there is some general information that you need to be aware of. Our General Business Terms and Conditions for suppliers may be found below.


Our Purchase Order number must be quoted on all invoices, packing slips, advice notes, etc.

We reserve the right to cancel this order or any part thereof. If delivery is not made within the time specified in this order, or if no specification is made within a reasonable time, or if not filled as specified in any other particular. Quantities received by us in excess of those specified herein may be returned at our option at Supplier's expense.


Said articles shall be according to specifications, drawings, samples, or other descriptions adopted by the Buyer.


The Vendor warrants articles supplied under this contract to conform to specifications herein to be fit and sufficient for the purpose intended, merchantable and free of defect in material and workmanship.


The price specified in this Order shall include the costs of stamp duty, freight, delivery, packaging, handling, storage, insurance, and any other expenses relating to Goods or Services unless otherwise stated but excludes GST. The price of Goods specified in this Order is fixed, firm and cannot be varied except with the prior written agreement of the Buyer.

Time of Essence

Time shall be the essence of the contract created by the Vendor's acceptance of this Order. Goods shall be delivered to destinations specified in "Delivery Instructions" (if any) or to such other place as shall be from time to time specified by the Buyer during normal business hours and shall be in good order and condition. If no Delivery Instructions, goods shall be delivered to the address stated on the front of the Order.


Goods delivered by the Vendor shall not in part or full be deemed to be accepted by the Buyer until the Goods have been inspected by the Buyer provided that such inspection shall be made within a reasonable time after delivery. The signing of delivery dockets or similar documents by the Buyer's servants or agents shall not constitute acceptance of Goods and Services and the Buyer may reject any Goods or Services that are found to be defective or that do not conform to the requirements of this Order and shall promptly notify the Vendor of any defect or any non-conformity and in that event shall allow the Vendor to collect the Goods. In the event of the Buyer rejecting Goods pursuant to this clause, the Vendor shall collect the rejected Goods within seven (7) days of the date of notification of rejection failing which the Vendor may be charged and agrees to pay such daily storage fees as the Buyer deems reasonable under the circumstances.


In addition to any other rights which the Buyer may have in respect of the Supply of the Goods or Services pursuant to this Order, the Vendor shall indemnify and keep indemnified the Buyer for any liability which the Buyer may incur as a result of any injury, loss or damage to any third party arising out of any defect whatsoever in the Goods or Services.

Insolvency / Receivership

This Order may be cancelled by the Buyer at its discretion without liability for breach of contract in the event of bankruptcy or liquidation of the Vendor or following the appointment of a Receiver in respect of the assets and undertaking of the Vendor.


This Order may be cancelled by the Buyer in the event of the Vendor at any time failing or being unable to comply with any of the Terms, Conditions or Warranties contained herein.


No variation of these Conditions of Purchase shall be binding on the Buyer unless such variations have been specifically agreed upon in writing by a duly authorised employee of the Buyer.

Complete Agreement

This Order contains the complete and final agreement between Buyer and Vendor and no agreement or other understanding in any way purporting to modify or vary the Terms and Conditions hereof shall be acceptable or binding on the Buyer unless such modifications or variations are in writing signed by the parties.

Change of Order

The Vendor shall make no substitutions, change or alterations in the subject of this Order without the written authority of the Buyer executed in the same manner as the original Order.

Law Applicable

This Order shall be construed in accordance with the laws of New Zealand and unless the parties otherwise agree, the jurisdiction to hear and determine all disputes touching or concerning the contract shall be exclusively that of the Courts of New Zealand.

Frequently Asked Questions - Tenders

Who do I contact regarding supplying Te Whatu Ora Taranaki with goods or services?

In the first instance contact Casey Raven, Supply Coordinator, or phone 06 573 7822

What are your standard trading terms?

A payment on the 20th of following month as long as acceptable invoice, quoting our official order number received 10 working days prior. Full version Terms & Conditions.

Are Tenders, RFP's, RFI's etc available elsewhere?

Yes, depending on value, specialty, and scope, any of the above may also appear on 'GETS' (the Government Electronic Tender System, maintained by the NZISO), in the national or local press, or specific trade and tender journals.

What is the postal address for Te Whatu Ora Taranaki?

Te Whatu Ora Taranaki
Private Bag 2016
New Plymouth

Is there a separate delivery address?

Yes, all goods deliveries (unless specifically requested in writing) should be addressed and delivered to:
Attn (Name, Dept, Locator)
Inwards Goods
Taranaki Base Hospital
118 Tukapa Street
New Plymouth

Do you have specific delivery requirements?

Yes. We require all deliveries to show as part of the address our order number and have a packing slip showing same. Note please that invoices should also always quote the official order number.



Last updated: Tuesday, 1 August, 2023

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