Why do we have volunteers?

Te Whatu Ora Taranaki supports opportunities for volunteering as this promotes good health and emotional well being, sustains and strengthens values of the community - caring and sharing. 

Volunteering provides an opportunity for members of our community to give back to their community, and through their own skills and experience assist the quality of service provided.

Volunteers do not replace professional services but through their time, skills and personal interests, they bring an additional dimension to the comfort and welfare of patients and visitors.


What benefits do I receive form being a volunteer at Te Whatu Ora Taranaki?

You will be joining a team of committed and motivated volunteers. You will receive:

  • On going training and development relevant to your role
  • Certificates of recognition
  • Opportunities to get involved in hospital activities
  • An annual lunch to thank all our volunteers


How do I become a volunteer at Te Whatu Ora Taranaki?

This is an easy process as all you need to do is to contact the volunteer coordinator detailed below to discuss how you can assist.  You will likely be required to:

  • Complete relevant application documentation
  • Be interviewed as it is important to ensure we are recruiting the right type of volunteer to meet the needs of the organisation, and ensure our patients and visitors are safe
  • Complete a pre-appointment health questionnaire, nominate referees and agree to a police vetting check.

The time commitment required of you in a volunteer capacity is entirely up to you.  Some areas will have set times and hours for specific activity that we look to fill at all times however we are most grateful for the time you can give.


What training an orientation will I receive?

Prior to commencing at Te Whatu Ora Taranaki you will be invited to participate in the Te Whatu Ora Taranaki organisational induction and orientation programme delivered fortnightly on a Monday morning, 8.00 – 9.30 a.m.  This training will cover fire safety – emergency procedures, and Māori Health. You will then be orientated into your position by the volunteer coordinator or another volunteer.

There are a number of opportunities across the Te Whatu Ora Taranaki that may be of interest to you.


Meet and Greet

Meet and Greet volunteers were introduced to Base Hospital in 2010 and are recognisable by their “Blue Coats”, as they are affectionately known. The primary purpose is to provide a front of house meet and greet service for patients on behalf of Te Whatu Ora Taranaki. You will likely see Meet and Greet volunteers at the main entrance to the wards and the corporate / maternity entrance.

If you are interested in being a Meet and Greet volunteer contact the HR via email: Human.ResourcesHelpdesk@tdhb.org.nz or phone 753 6139 ext 8764.


Friends of the Emergency Department

St Johns Friends of the Emergency Department volunteers (FEDs) give their time and care so that people in distress can receive comfort when they really need it.  FEDs generally work a four hour shift once a week or fortnight and some of the tasks they carry out are:

  • Sitting with, listening to and talking with patients
  • Assisting relatives and supporting them if necessary
  • Helping out with the delivery of meals and cups of tea
  • Above all, being a friend

If you’d like to find out more about becoming a St Johns; Friends of the Emergency Department volunteer, call 0800 ST JOHN (0800 785 646)


NZ Red Cross

The main tasks of Red Cross volunteers are the Meals on Wheels, Trolley services and Community Transport.

Meals on Wheels support elderly, ill and disabled people living at home who would otherwise struggle to provide healthy meals for themselves. This service also provides a moment of social contact and a ‘check in’ from the outside world.

The Trolley service delivers books and magazines to read throughout the hospital. The service also provides a much needed visit and chat to patients who may not receive any outside visitors during their stay.

NZ Red Cross also provide community transport to people who do not have any other means of getting to their medical appointments and are not in the position to catch taxi/public transport.

If you’d like to find out more about becoming a Red Cross volunteer contact:

Service Centre Coordinator
Taranaki Service Centre
New Zealand Red Cross
Ph: 06 759 4697
0800 REDCROSS (733 276)


Assisting the Play Specialist

Working under the direction of the Play Specialist the volunteer will assist to provide play and recreation to children / young people and their families / whanau.  Patient care and customer service is critical in this role.  You should have experience of working with children and their families / whānau.

If you’d like to find out more about becoming a volunteer working alongside the Play Specialist contact:

Clinical Nurse Manager- Neo-natal Unit and Ward 2B

Clinical Nurse Specialist - Paediatrics


Chaplaincy Assistant

The Chaplaincy service contributes to the health and welfare of patients, family members and staff by providing pastoral and spiritual care.  The chaplain at Base Hospital is available 24-hours-a-day and is supported by a team of trained volunteer chaplaincy assistants.  Chaplaincy assistants work under the guidance of our hospital chaplains providing pastoral care to patients in wards and departments.

If you’d like to find out more about becoming a chaplaincy volunteer contact:
Ph: (06) 753 6139 ext 7968


Medical Records

Medical Records volunteers work in the filing areas of the departments and assist staff with filing backlogs and other administrative tasks.  This could be photocopying, culling old records and delivering files to parts of the hospital.

If you’d like to find out more about becoming a Medical Records volunteer contact:

Darren Warburton, Medical Records Coordinator
Ph: (06) 753 6139 ext 7901

Last updated: Monday, November 28, 2022

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