Save ED for emergencies

Please save ED for emergencies

Please don't head to the hospital unless it’s an emergency like a serious accident, trauma or severe pain.


For more guidance that can help you prevent or minimise the spread of COVID-19 during what can be a busy social period, visit the Ministry of Health website.

Please do not come to the Emergency Department at Taranaki Base or Hāwera hospitals for a COVID-19 test or vaccination.

For non-emergency health concerns there are other services that can help

ED is not an option for non-emergency health issues, so please seek help and advice from the following places:

Call Healthline on 0800 611 116

A 24-hour service with registered nurses who provide advice about what’s happening for you and recommend the next steps to get the health care you need.

Visit the Healthpoint website

Visit your pharmacy or a physiotherapist for advice

Book an appointment with your GP

Children under 14 are free and there are low cost GP practices in New Plymouth, Stratford, Ōpunakē, Hāwera and Pātea.

The Community Services Card can help you and your family with the costs of some health services and prescriptions. Find out more at OR

If your GP is busy, or itís after-hours you can visit MediCross or Phoenix urgent care medical centres in New Plymouth; both clinics offer x-ray services and can treat sprained or suspected broken bones (charges apply).

MediCross Medical Centre

Open every day from 8am-8pm, seven days a week for all urgent medical care. City Care Pharmacy (next to MediCross) operates an extended-hours service; please visit their website for opening hours.

8 Egmont St, New Plymouth
06 759 8915  

Phoenix Urgent Doctors

Open Monday to Saturday 8:30am-5:30pm
Phoenix Urgent Doctors is a GP clinic with urgent walk in appointments available. Vivian Pharmacy (next to Phoenix) operates an extended-hours service; please visit their website for opening hours.

95 Vivian St, New Plymouth
06 759 4295

It is very important that people experiencing a genuine emergency call 111 for an ambulance or go to ED.

In an emergency dial 111


Last updated: Thursday, April 28, 2022

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