Save ED for emergencies this summer

Please save ED for emergencies

Please don't head to the hospital unless it’s an emergency like a serious accident, trauma or severe pain. Emergency Department (ED) staff will be working hard to treat all urgent health issues and emergencies. Please do not come to Taranaki Base or Hāwera hospitals for a COVID-19 test or vaccination. If you are unwell or have been exposed to a COVID-19 case, stay at home and Contact Healthline on 0800 358 5453 for advice and to arrange to get tested.

Plan your holiday healthcare

The summer months are a busy time for everyone. Planning your holiday healthcare can reduce your chances of getting unwell and needing medical treatment during this time.

  • Visit your GP before Christmas
  • Get prescriptions filled early
  • Check hours of your GP and after-hours clinics
  • For non-urgent issues free phone Healthline 24/7 on 0800 611 116 or check the Healthpoint website.


Stay safe from COVID-19 during the summer. For more guidance that can help you prevent or minimise the spread of COVID-19 during what can be a busy social period, visit the Ministry of Health website.

Please do not come to the Emergency Department at Taranaki Base or Hāwera hospitals for a COVID-19 test or vaccination.

Christmas and New Year opening hours at your medical centre

If you, a family member or someone close to you is feeling unwell during the festive season, please always contact your medical centre first. They will be able to advise you where to go for help, or divert you to Healthline (0800 611 116) who can help you assess the best treatment and next steps.

Some medical centres may have different hours of work during the holiday season so be sure to check these for your GP. Opening hours for urgent care clinics are available below.

For non-emergency health concerns there are other services that can help

ED is not an option for non-emergency health issues, so please seek help and advice from the following places:

Call Healthline on 0800 611 116

A 24-hour service with registered nurses who provide advice about what’s happening for you and recommend the next steps to get the health care you need.

Visit the Healthpoint website

Visit your pharmacy or a physiotherapist for advice

Book an appointment with your GP

Children under 14 are free and there are low cost GP practices in New Plymouth, Stratford, Ōpunakē, Hāwera and Pātea.

The Community Services Card can help you and your family with the costs of some health services and prescriptions. Find out more at OR

If your GP is busy, or itís after-hours you can visit MediCross or Phoenix urgent care medical centres in New Plymouth; both clinics offer x-ray services and can treat sprained or suspected broken bones (charges apply).

MediCross Medical Centre

Open every day from 8am-8pm, seven days a week for all urgent medical care. City Care Pharmacy (next to MediCross) operates an extended-hours service; please visit their website for opening hours.

8 Egmont St, New Plymouth
06 759 8915  

Phoenix Urgent Doctors

Open Monday to Saturday 8:30am-5:30pm and Sunday 9am-2pm.
An after-hours on call GP service is also available. Vivian Pharmacy (next to Phoenix) operates an extended-hours service; please visit their website for opening hours.

95 Vivian St, New Plymouth
06 759 4295

It is very important that people experiencing a genuine emergency call 111 for an ambulance or go to ED.


Last updated: Friday, December 10, 2021

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